The Hermes Group processes around million parcels per year in the UK alone, which naturally means that they require numerous channels of communication in order to resolve customer queries and complaints.
Also take a look at! Procedure to Complaint in Consumer Court. This contact request is for press members only. If you are facing any problem regarding your parcel delivery, you can contact our customer services team on the below given contacts.
You may like to Read! Through this you can get solution to any general enquiries, as well as for technical support with your account and to make a query about your myHermes parcel drop-off or delivery or on any other you have. You can also follow Hermes on various Social Profiles and also you can get your issues or Hermes Enquiries be solved on these social websites of Hermes.
There are many ways provided by Hermes in order to resolve customer queries and complaints. You are free to contact the Company on the numbers we have given to you in this page. For any query or complaint regarding this post you can comment in the comment box given below. Our experts will try to solve your problem about Hermes customer care contacts. The is no regress from Hermes who are very unhelpful and have contact number. No need to become a burgular these days….
I am very disappointed that such a large company cares so little about their customers. I have been trying to contact hermes for 4 days now with no success. Their Web chat is not helpful. I have written 2 emails since Friday and I got no reply. I have paid for a service but nothing has been done yet. I would not recommend anyone to use hermes for anything. They do not knock to your doors, they simply leave your parcel outside behind the bin etc.
Today, I received a damaged parcel opened previously and sealed , when I realised it the driver was gone. When I opened parcel my item was damaged ripped off and I believe that it was made on purpose by the courier, as for the last time I told him of due to a high number of living parcels outside my house while I was in. November 11, at I have spent all morning trying to contact Hermes to return a parcel. I have tried two different shops to drop my parcel off , but neither shop could scan the bar code.
I am concerned that the return date for the goods to be returned by will run out. Not sure what to do now!! My Hermes service is stealing Co. I have never asked for my parcels to be left at the back gate.
Especially when my neighbours were all in. Thanks very much to Hermes. Useless on a biblical scale. Will try again later. Been waiting for my parcel for 1week for past 3 days been told it be here tomorrow etc. The tracking is useless after 48hrs it told me my parcel is at local depot from 4am on December 2nd I then called Hermes and they called the courier. They got back to me and reassured me my parcel would defiantly be here tonight. Again they called the courier. Hermes delivery operative left a note with no contact details or to arrange a time just a date.
I find this unsatisfactory. A courier collected my parcel but did not scan it or leave a receipt now tracking says my parcel is still awaiting collection, I emailed customer services yesterday with no response. They have lost my parcel and refuse to do anything. It is a service these guys just fob you off no wonder there is phone number to talk to a person.
The courier left a receipt that the parcel was behind bin, but was not there. I checked the tracking and appeared as signed for customer. I contacted Hermes online and they did not help me, just told that the parcel was delivered at my address. I asked to my neighbors and no one took it. So, the parcel disapears and there is no proof that it was really delivered because they do not get any signature, Simple as that.
I have called to track my parcel. How ever if one of my dogs get injured by a parcel coming over my gate…. Courier said that he is trying to deliver my office overlooks the drive. Waited in all day What is the number to talk to a person regarding my parcel they say they have delivered it but this is a lie.
We were both at home and it could not possibly go through the letter box as stated. I think they have stolen it there is no help anywhere. The tracking is very detailed until actual delivery. So Hermes, where is it? Leeds Trading Standards being contacted. Media has already been advised of this incident, and referred to all the complaints on Facebook page.
Next step is the courts for breach of contract. Totally unhelpful customer care. Your email address will not be published.
On completion of the order, you will be sent a confirmation email The customers can contact the MyHermes customer service department by email or webchat. How do i get my parcel tracking number? Visit your myHermes account and login with your user and password. If you are not able to find your parcel and need some assistance, simply call: When you would like to know for the tracking update of your parcel, you can call the MyHermes automated tracking service at the MyHermes track my parcel number Myhermes Parcelshops You can find your nearest Myhermes parcelshops by visiting the link https:
How can I contact myHermes? If you would like a tracking update for your parcel, please click here. If your delivery or collection is due today, our couriers work between the hours of 8am to 8pm Monday to Friday, and until 6pm on a Saturday. Hermes UK Customer Service Phone Number Hermes Delivery Customer Service Phone Number Hermes Customer Service Phone Number Hermes Couriers Customer Service Phone Number The postal and official address, email address and phone number (helpline) of Hermes Delivery Service Center and Hermes Delivery customer service phone number is given below. Contact Hermes Group by calling their local-rate phone number or alternatively call (13p per minute plus your operator’s access charge) in order to speak to a customer service advisor about your Hermes parcel delivery or myHermes parcel drop-off service.